Our Terms and Conditions
Agreement between User and DogtopiaShop.com
Welcome to DogtopiaShop.com! The DogtopiaShop.com website and ecommerce storefront (the "Site") is comprised of various web pages operated by Dogtopia Marketplace, LLC as “Dogtopiashop.com.” and its affiliated and subsidiary entities Dogtopia. DogtopiaShop.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of DogtopiaShop.com constitutes your agreement to all such Terms. Please read these terms carefully and keep a copy of them for your reference.
DogtopiaShop.com is an E-Commerce site and storefront where Dogtopia Marketplace, LLC exclusively sells Dogtopia branded merchandise, supplies, items, and services that are customer and dog oriented. The purpose of our DogotpiaShop.com is to offer these items and services for sale directly to pet parents and the general consumer as an extension of our Dogtopia daycare services.
Privacy
Your use of DogtopiaShop.com is subject to Dogtopia Marketplace, LLC and its affiliated DogtopiaShop.com's Privacy Policy. Please review our Privacy Policy here; Privacy Policy | Dogtopia Shop, which also governs the Site and informs users of our data collection practices.
Electronic Communications
Visiting DogtopiaShop.com or sending emails to Dogtopia Marketplace, LLC and its affiliated DogtopiaShop.com constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.
Your Account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Dogtopia Marketplace, LLC and its affiliated DogtopiaShop.com is not responsible for third party access to your account that results from theft or misappropriation of your account. Dogtopia Marketplace, LLC and its affiliated DogtopiaShop.com and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content at our sole discretion.
Children Under Thirteen
Dogtopia Marketplace, LLC and its affiliated DogtopiaShop.com does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use DogtopiaShop.com only with the permission of a parent or guardian.
Cancellation/Refund Policy Merchandise
Our 30-day return and refund policy: Dogtopia Shop is committed to providing quality and value on the items and services we sell, leading to our handling of returns on a case-by-case basis within 30 days from purchase. It is important to us that our Pet Parents, Customers & Dogtopians are 100% satisfied. As we are all Dogtopians, our philosophy is that we treat one another fairly and reasonably and do our best to take care of one another. We apply refunds only within 30 days from purchase date to the card or payment method which items were purchased. If we choose to provide a refund, when there is no record of a sale, a refund will be provided at the current price in the tender of account credit good toward a future Dogtopia Shop purchase. Limited exceptions apply.
Cancellation Policy Subscription Services
Dogtopia CareTM pet plan powered by UPC, United Pet Care, is a month-to-month subscription service, cancelable at any time. All subscription cancellations are effective on the 1st day of the month following the cancellation. For example, if you cancel your subscription on the 15th of March your benefits will continue until the end of March with the cancellation beginning on April 1st. No proration of the intra-month cancellation for the initial purchase or cancellation is provided. Subscription service benefits are good from the first to the last day of the first month following the initial subscription prepayment. The cancellation is good through the end of the month in which the cancellation is requested. Subscriptions are managed by the customer/user within their My Account then My Subscription section of the DogtopiaShop.com storefront by selecting "cancel" or "disable." A confirmation email will follow. Subscription cancellations can also be made via email to support@dogtopiashop.com or with the help of a customer service representative during the working hours of 8 am to 5 pm M-F CST, by calling 1-888-308-DOGS.
Links to Third Party Sites/Third Party Services
DogtopiaShop.com may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Dogtopia Marketplace, LLC and its affiliated DogtopiaShop.com and Dogtopia Marketplace, LLC and its affiliated DogtopiaShop.com are not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Dogtopia Marketplace, LLC and its affiliated DogtopiaShop.com is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Dogtopia Marketplace, LLC and its affiliated DogtopiaShop.com of the site or any association with its operators.
Certain services made available via DogtopiaShop.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the DogtopiaShop.com domain, you hereby acknowledge and consent that Dogtopia Marketplace, LLC and its affiliated DogtopiaShop.com may share such information and data with any third party with whom Dogtopia Marketplace, LLC and its affiliated DogtopiaShop.com has a contractual relationship to provide the requested product, service, or functionality on behalf of DogtopiaShop.com users and customers.
No Unlawful or Prohibited Use/Intellectual Property
You are granted a non-exclusive, non-transferable, revocable license to access and use DogtopiaShop.com strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to Dogtopia Marketplace, LLC and its affiliated DogtopiaShop.com that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.
All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Dogtopia Marketplace, LLC and its affiliated DogtopiaShop.com and Dogtopia or its suppliers and protected by copyright, material use, trademark and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Dogtopia Marketplace, LLC and its affiliated DogtopiaShop.com and Dogtopia content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use and will make no other use of the content without the express written permission of Dogtopia Marketplace, LLC and its affiliated DogtopiaShop.com and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Dogtopia Marketplace, LLC and its affiliated DogtopiaShop.com and Dogtopia or our licensors except as expressly authorized by these Terms.
International Users
The Service is controlled, operated, and administered by Dogtopia Marketplace, LLC and its affiliated DogtopiaShop.com and Dogtopia from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use Dogtopia Marketplace, LLC and its affiliated DogtopiaShop.com Content accessed through DogtopiaShop.com in any country or in any manner prohibited by any applicable laws, restrictions, or regulations.
Indemnification
You agree to indemnify, defend and hold harmless Dogtopia Marketplace, LLC and its affiliated DogtopiaShop.com and “Dogtopia”, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Dogtopia Marketplace, LLC and its affiliated DogtopiaShop.com reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Dogtopia Marketplace, LLC and its affiliated DogtopiaShop.com in asserting any available defenses.
Arbitration
In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrator's award shall be final, and judgment may be entered upon it in any court having jurisdiction. If any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney's fees. The parties agree to arbitrate all disputes and claims in regard to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions.
Class Action Waiver
Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH'S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE AND/ OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER. Further, unless both you and Dogtopia Marketplace, LLC and its affiliated DogtopiaShop.com agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.
Liability Disclaimer
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. DOGTOPIA MARKETPLACE, LLC AND DOGTOPIASHOP.COM, AND ITS AFFILIATED AND SUBSIDIARY ENTITIES OF DOGTOPIA AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.
DOGTOPIA MARKETPLACE, LLC, DOGTOPIASHOP.COM, AND ITS AFFILIATED AND SUBSIDIARY ENTITIES OF DOGTOPIA AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. DOGTOPIA MARKETPLACE, LLC, DOGTOPIASHOP.COM, AND ITS AFFILIATED AND SUBSIDIARY ENTITIES OF DOGTOPIA AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL DOGTOPIA MARKETPLACE, LLC, DOGTOPIASHOP.COM, AND ITS AFFILIATED AND SUBSIDIARY ENTITIES OF DOGTOPIA AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF DOGTOPIA MARKETPLACE, LLC, DOGTOPIASHOP.COM, AND ITS AFFILIATED AND SUBSIDIARY ENTITIES OF DOGTOPIA OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.
Termination/Access Restriction
Dogtopia Marketplace, LLC and its affiliated DogtopiaShop.com reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Arizona, and you hereby consent to the exclusive jurisdiction and venue of courts in Arizona in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and Dogtopia Marketplace, LLC and its affiliated DogtopiaShop.com because of this agreement or use of the Site. Dogtopia Marketplace, LLC and its affiliated DogtopiaShop.com's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Dogtopia Marketplace, LLC and its affiliated DogtopiaShop.com's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Dogtopia Marketplace, LLC and its affiliated DogtopiaShop.com with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Dogtopia Marketplace, LLC and its affiliated DogtopiaShop.com with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the user and Dogtopia Marketplace, LLC and its affiliated DogtopiaShop.com with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.
Changes to Terms
Dogtopia Marketplace, LLC and its affiliated DogtopiaShop.com reserves the right, in its sole discretion, to change the Terms under which DogtopiaShop.com is offered. The most current version of the Terms will supersede all previous versions. Dogtopia Marketplace, LLC and its affiliated DogtopiaShop.com encourages you to periodically review the Terms to stay informed of our updates.
Contact Us
Dogtopia Marketplace, LLC and its affiliated DogtopiaShop.com welcomes your questions or comments regarding the Terms:
Dogtopia Marketplace, LLC
Dogtopiashop.com
6245 N 24th Parkway Suite 210
Phoenix, Arizona 85016
Email Address:
support@dogtopiashop.com
Telephone number:
1-888-308-DOGS
Effective as of April 23, 2023